Privacy policy

What this website collects

Nothing that you type in. There are no accounts, sign-ups or contact forms on this site. We don’t run analytics, advertising pixels or tracking scripts, and we don’t set cookies.

The cost estimator runs in your browser. What you type into it is not stored or sent.

What your browser keeps

We save one setting in your browser, whether motion is on or off, so the page remembers your choice. For the length of a visit it may also note that the animation ran too slowly on your device. Neither leaves your device.

What gets recorded automatically

Like any website, the server that delivers these pages keeps a basic request log:

• IP address
• date and time of the request
• the page requested and the page you came from
• the browser and device type your browser reports

We use these logs only to keep the site working and to spot abuse. They are deleted after 14 days.

The site is delivered through Cloudflare, which sits in front of our server to make pages load faster and to block attacks. Cloudflare processes the same technical request data under its own privacy policy, and may set a strictly necessary security cookie if it needs to check that traffic isn’t automated. Cloudflare shows us traffic totals, such as requests per day; we don’t add its tracking tools or anyone else’s.

When you call or email us

If you call or email, we receive whatever you choose to share: usually your name, phone number, email address, business name and what you need help with. We use it to reply, to schedule and do any work we agree on, and to keep ordinary business records.

We don’t sell or rent your information, and we don’t share it for anyone else’s marketing. It passes through the phone and email services we use to run the business. We would give it to anyone else only if the law required us to.

We keep correspondence while it’s useful to the conversation or needed for our records. If you ask us to delete it, we will, unless the law requires us to keep it.

If you become a client

Client work often means access to your systems and your customers’ data. How we handle that is set out in our written agreement with you, not in this policy.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it. Email or call us using the details below. We’ll reply within 30 days.

Changes

If we change how this site handles information, for example by adding an online booking tool, we’ll update this page and the date at the top.

Contact